Workplace Engineer
Lisboa(onsite)
Timestamp Group aggregates several leading Portuguese IT solutions and services companies around the concepts of excellence and knowledge sharing. We are committed to technological leadership, based on the quality of our service and technological solutions, supported by continuous training and certification.
Responsibilities:
Installing, customizing Windows Operating System on Dell Workplace Devices.
Configuration of Windows Clients via GPO, Intune, and other Management systems based on IT and Security requirements.
Taking active participation in POC and test campaigns.
Handle security related issues on IT Workplace Devices and Accessories.
Level 2 and 3 incident handling.
Collaboration with preferred suppliers to solve incidents.
Support on Windows OS lifecycle projects.
Supporting Global Workplace Manager in preparation of technical and end user documentation.
Manage central Software packaging, configuration and distribution based on SCCM and MS Intune.
Supporting Global Workplace Manager in preparation of technical and end user documentation.
2nd and 3rd level support for different Printing solutions: Canon uniFLOW; Label printer; Wide Format Printer/Plotter; Barcode Printer; Incident handling for Printing solutions with suppliers.
Support on future Print solution rollouts.
Supporting Global Workplace Manager in preparation of technical and end user documentation.
Manage Mobile phone rollouts, configuration, and incident management (Apple iOS and Android).
Mobile Device Management via MS Intune and MS Company Portal.
2nd level support on Mobile Phone Management.
Mobile Device Lifecycle Management.
Supporting Global Workplace Manager in preparation of technical and end user documentation.
2nd level support for Logitech and MS Teams Room environment for all markets.
Incident handling of Level 3 issues with main suppliers (MS, Logitech, ScreenBeam) and all future technologies.
Support on future Meeting Room rollout projects.
Supporting Global Workplace Manager in preparation of technical and end user documentation.
Main Skills:
Minimum 5 years of experience in Client Engineering and IT Workplace Management, preferably in an international company.
Knowledge on SCCM and MS Intune.
Know how on Active Directory, MS Entra ID.
Know how on Group Policy Management.
Know how on Client-side security technology and configuration.
Good experience on handling Workplace Devices from different OEMs (HP, Dell, Lenovo, etc.).
Experience on Mobile Device Management for Apple iOS and Android.
Know how on Printer Management, ideally on Canon uniFLOW.
Good understanding on all IT network technologies (LAN, Wi-Fi, Bluetooth, Miracast, Chromecast, etc.).
Excellent communication skills with different levels of end users, IT management and within interdisciplinary teams.
Willingness to learn new skills and technologies.
Language Skills:
Fluid English in written and spoken form.
Employee Benefits:
• Health insurance
• Flexibility in organizational routine
• Training and certifications
• Employee Support Program (in 5 areas, including psychology)
• Birthday and seniority gifts
• Monthly Happy Hour
• Benefits portal with attractive offers
Join us to challenge complexity with Intelligence!
We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, ethnicity, religion, gender, sexual orientation, disability, age, or other protected status.
For more information about our Statement on Diversity, Equality, and Inclusion (DEI)