As a certified Avaya Partner under the Avaya Edge Program, Timestamp designs, implements, and manages enterprise-grade unified communications built on the Avaya Platform. We help organisations centralise voice, video, and collaboration services on a single, secure architecture, ready to support the most demanding operational environments.
The Highest Level of Avaya Expertise
As a certified Avaya Partner under the Avaya Edge Program, Timestamp guarantees the highest level of technical expertise and a commitment to deliver robust, scalable, and secure communication solutions across all Avaya elements, including real-time monitoring and alarms.
This certification, combined with our delivery experience in mission critical environments, means our clients work with a partner that not only knows the technology in depth but has proven it where uptime and continuity are non-negotiable.
Key Avaya Components
Avaya Aura Communication Manager (CM)
Avaya Aura Session Manager (SM)
Avaya Session Border Controller for Enterprise (SBCE)
Avaya System Manager
WHY TIMESTAMP
Benefits of Working With Us on Avaya Platform
Robustness and reliability
Designed for mission critical operations with strict uptime requirements
Operational efficiency
Centralised management reduces administrative overhead
Future-proof architecture
A SIP-based platform ready for digital transformation
Interoperability
Smooth integration with existing telephony and IT ecosystems
Improved service quality
Consistent, high-quality communication even under peak loads
Where Avaya Makes the Difference
Our Avaya experts team supports organisations that depend on communications that cannot fail, including:
- Emergency response services that require maximum resilience and continuity
- Public service institutions delivering quality care and support to citizens
- Enterprises consolidating voice, video, collaboration and Contact Centre onto a single secure architecture
- Organisations modernising legacy telephony toward a SIP-based, future-ready platform
- Mission critical environments with demanding availability and security requirements
Contact Centre solutions for National Emergency Services
Contact Centre and Unified Communications solutions implemented at the National Institute of Medical Emergency (INEM) and National Emergency Number 112 in Portugal integrate multiple Avaya products and solutions, adhering to market best practices. The solutions were designed and configured to guarantee maximum resilience, ensuring the continuity and efficiency of mission critical emergency services.
Avaya technology provides a robust and reliable infrastructure, essential to the commitment of offering quality care to the population. Integrated with 3rd party solutions to managed Incidents and Dispatching, this showcases how Timestamp delivers mission critical communications where they matter most.
National Emergency Number 112 solution is fully NG112 compliant, integrating advanced AI based algorithms to provide the most accurate caller location and routing to the most appropriate service to deliver the best response to any kind of incidents.
Timestamp is very proud of having designed and implemented Portuguese NG112 solution, one of the most comprehensive and feature-rich in Europe.
Communications You Can Rely On
With Timestamp as your Avaya partner, you gain a communications backbone built for resilience, simplified to operate, and ready to evolve. The result is uninterrupted, high-quality communication across every channel, backed by a certified team that has delivered it in the most demanding environments.
