Rich Messages Improved Debt Recovery by 35%
Executive Summary
A company in the debt collection sector needed to manage outstanding debts more efficiently and increase collection rates. Timestamp implemented Smart Messaging with rich messages and flexible payment plans, improving the recovery of overdue payments by 35%.
The Challenge
The company faced the challenge of efficiently managing outstanding debts, improving communication to promote its payment plans and increasing collection rates. A solution was needed to streamline these processes, strengthen customer interaction and encourage timely payment, improving recovery and reducing operating costs.
Timestamp Solution
Smart Messaging
Timestamp implemented Smart Messaging to support the management of outstanding debts and make communication with customers clearer, more direct, and more efficient.
Rich Messaging
The solution enables the delivery of rich messages that notify customers about outstanding debts and present payment options in a simple and accessible way.
Flexible Payment Plans
Customers can view and choose flexible payment plans from any mobile device, making it easier to make informed payment decisions.
Personalized Communication
The approach enables more personalized, action-oriented communication, encouraging timely payments and improving recovery rates.
Solution Scope
Business Impact
55%
Improvement in customer relationships
35%
Improved recovery of overdue payments
40%
Reduction in collection costs
The Client
The client is a company specialising in credit management and debt recovery services for financial institutions and large organisations. Its business combines technology-driven solutions with digital processes to optimise customer communications, improve recovery rates and deliver efficient, secure management of the debt collection lifecycle.
Other Success Stories
Continue Exploring Timestamp’s Success Stories
Deep Links Increased Engagement with the Banking App by 60%
Learn how a company in the banking sector increased engagement with its mobile app by 60% through Smart Messaging, using deep links and personalized communications.
Discount Codes via Message Increased Conversion by 25%
Discover how a company in the optics and eye care sector increased conversion by 25% with a Smart Messaging solution that simplifies access to discount codes and automates campaign follow-up.
Interactive Calendar Increased Participation in Cultural Events
Discover how a cultural organisation increased event participation with a Smart Messaging solution that centralises the agenda, shares up-to-date information and provides personalised recommendations.
Secure Tax Payment with Digital Identification Increased Tax Collection
Discover how a public administration entity increased tax collection with Smart Messaging integrated with electronic identification, making payments more secure, faster and more accessible.
Interactive Forms Reduced Order Management Errors by 80%
Discover how a consumer goods distribution company reduced order management errors by 80% with a Smart Messaging solution featuring enriched messages and interactive forms.
Amtrol-Alfa Unifies Its Industrial Operations with Oracle ERP Cloud
Discover how Amtrol-Alfa unified its industrial operations with Oracle ERP Cloud, integrating finance, procurement, manufacturing, product management and supply chain processes into a single platform to improve efficiency and operational control.
AltamarCAM Unifies its Financial Management with Oracle NetSuite
Discover how AltamarCAM unified its financial management with Oracle NetSuite, integrating finance, tax, order and procurement management into a single cloud platform to enhance control and operational efficiency.
Bluepharma Automates its Financial Consolidation with Oracle EPM
Discover how Bluepharma centralised its financial consolidation with Oracle EPM (FCCS) and SAP S/4HANA, automating processes and strengthening traceability.
Comillas Pontifical University Integrates its Management with Oracle ERP and EPM
Discover how Pontifical Comillas University unified finance, procurement and supply chain management with Oracle ERP and EPM, improving planning and operational efficiency.
