Platform Administrator

Timestamp Group aggregates several leading Portuguese IT solutions and services companies around the concepts of excellence and knowledge sharing. We are committed to technological leadership, based on the quality of our service and technological solutions, supported by continuous training and certification.

Responsibilities:

• Ensure availability/performance, backups/housekeeping, monitoring and incident/problem/change via SILVA; runbooks, SLAs, reporting;

• Administration/config: projects, boards, workflows, fields, screens, permissions, notifications; enforce standards and “less is more”; manage approved plugins (e.g., Xray, Structure, Risk Register);

• User enablement: onboarding/training, clinics, knowledge base, templates; partner with Agile CoE to embed Scrum/Kanban/SAFe practices (boards, cadences, metrics);

• Integrations & data: operate/evolve JIRA ⇄ Silva (service/change), ⇄ PEPPS (governance objects), ⇄ GitHub (dev events), → Power BI (analytics feeds); use supported connectors/APIs/webhooks; define data objects/mappings, ensure traceability and auditability;

• Security, compliance, governance: enforce SILVA as front door; access control and recertifications; logging/retention; inputs to Gate packs (architecture, data flows, SHARP risk, privacy);

• Projects/change: plan and deliver PoCs and integration sprints; configuration-as-design with test evidence and rollback; support UAT and post go‑live stabilization; contribute to Cloud readiness.

Main Skills:

• Proven expertise in administering JIRA at scale (Data Center/Server) across multi-team environments;

• Proven standardization of workflows/schemes and consolidation from fragmented setups;

• Hands-on with at least two of: ServiceNow/SILVA integrations, GitHub/DevOps, BI/Power BI Feeds;

• JIRA admin (projects, workflows, fields, screens, permissions, notifications); strong JQL; Automation for JIRA; REST APIs/webhooks; ScriptRunner/Groovy is a plus;

• Platform basics: Linux, logs, JVM tuning; SSO/reverse proxy notions. GitHub admin exposure Preferred;

• Data/reporting: filters, dashboards; basic SQL; exports for BI. Confluence admin exposure is a Plus;

• Integrations: ServiceNow–Atlassian connectors, application links, OAuth patterns;

• Security/compliance: least privilege, SoD, logging/retention, data classification. Cloud awareness;

• Agile ways of working (Scrum, Kanban, SAFe) as practiced by teams;

• SSDLC familiarity;

• Atlassian Certified Jira Administration (Data Center/Server; Cloud a plus);

• ITIL v4 Foundation.

Language Skills:

• English fluency

Employee Benefits:

• Health insurance
• Flexibility in organizational routine
• Training and certifications
• Employee Support Program (in 5 areas, including psychology)
• Birthday and seniority gifts
• Monthly Happy Hour
• Benefits portal with attractive offers