Service Engineer Expert

Timestamp Group aggregates several leading Portuguese IT solutions and services companies around the concepts of excellence and knowledge sharing. We are committed to technological leadership, based on the quality of our service and technological solutions, supported by continuous training and certification.

Responsibilities:

• Monitoring the Secure GPT service, identifying issues and ensuring swift resolution;

• Service issues and incidents, driving through to resolution and communicating updates to stakeholders;

• Identifying opportunities for improvement in the processes and procedures related to the Secure GPT service, and driving implementation of these improvements. (Ex: Observability automation improvement: alerts, dashboards, queries,..);

• Acting as a point of escalation for stakeholders seeking assistance with Secure GPT;

• Supporting the broader Secure GPT team in delivering exceptional customer service to internal stakeholders.

Main Skills:

• Expertise on an operation role (1 year);

• Expertise to identify issues and root causes quickly and accurately;

• Expertise with chatGPT or other generative AI technologies;

• Expertise of data security and regulatory requirements;

• Service management expertise (SLA, tickets);

• Customer oriented expertise;

• Solution oriented expertise;

• Azure expertise on web application;

• Javascript development expertise.

Nice-to-have: 

• Infra as a code;

• Github/DevOps expertise;

• Terraform and/or Bicep for automatic infra deployment.

Language Skills: 

• English

Employee Benefits:

• Health insurance
• Flexibility in organizational routine
• Training and certifications
• Employee Support Program (in 5 areas, including psychology)
• Birthday and seniority gifts
• Monthly Happy Hour
• Benefits portal with attractive offers