Support IT Analyst

Timestamp Group aggregates several leading Portuguese IT solutions and services companies around the concepts of excellence and knowledge sharing. We are committed to technological leadership, based on the quality of our service and technological solutions, supported by continuous training and certification.

Responsibilities:

• Resolving incidents;

• Managing RITMs;

• Maintaining the Silva Service Catalogue;

• Delivering training and managing data change projects.

Main Skills:

• Expertise on Senior Technical Expert service - Silva Officer (3/5 years);

• Expertise of ServiceNow;

• ITIL V4;

• IPCR Management processes.

Language Skills: 

• English environment

Employee Benefits:

• Health insurance
• Flexibility in organizational routine
• Training and certifications
• Employee Support Program (in 5 areas, including psychology)
• Birthday and seniority gifts
• Monthly Happy Hour
• Benefits portal with attractive offers