Berry Global Ensures ERP Continuity with Comprehensive Oracle E-Business Suite Support
Executive Summary
Timestamp provides comprehensive Oracle E-Business Suite support services for Berry Global's operations in Colombia and Argentina. The service covers technical, functional, development and database administration expertise, including corrective and preventive maintenance, incident management, project delivery and platform enhancements.
This approach ensures business continuity, improves ERP performance and supports compliance with agreed service levels.
The Challenge
Although Berry Global had an internal resource responsible for ERP support, the complexity of its operations in Colombia and Argentina exceeded the available capacity.
The company needed support across several specialist areas —technical, functional, development and database administration— while ensuring incidents were resolved within agreed timescales and SLA commitments were met. It therefore required a comprehensive partner capable of centralising the service and ensuring operational continuity.
The Solution
Timestamp took responsibility for the comprehensive support of Oracle E-Business Suite across Berry Global's operations in Colombia and Argentina, providing a multidisciplinary team and a service model focused on stability, efficiency and continuous improvement.
Technical and Functional Support
Specialised assistance across the different areas of Oracle E-Business Suite to resolve incidents and address the company's operational and functional requirements.
Development and Database Administration
Development and DBA expertise to maintain the platform, implement new functionality and ensure performance and availability.
Maintenance and Continuous Improvement
Corrective and preventive maintenance, incident management, project delivery and platform enhancements designed to optimise ERP performance.
Business Impact
Solution Scope
Comprehensive ERP Support
Technical, functional, development and database administration coverage for Oracle E-Business Suite.
Incident and SLA Management
Incident resolution and monitoring in line with agreed response times and service levels.
Projects and Enhancements
Development of new initiatives and continuous platform improvements to support evolving business requirements.
The Client
Berry Global is a global leader in the design and manufacture of innovative rigid and flexible plastic packaging solutions, with a strong focus on sustainability and the circular economy.
Headquartered in Evansville, Indiana, United States, the company operates more than 250 facilities worldwide and serves industries including food, healthcare and hygiene. Berry Global develops packaging technologies that improve efficiency, protect products and help reduce environmental impact.
Other Success Stories
Continue Exploring Timestamp’s Success Stories
AltamarCAM Unifies its Financial Management with Oracle NetSuite
Discover how AltamarCAM unified its financial management with Oracle NetSuite, integrating finance, tax, order and procurement management into a single cloud platform to enhance control and operational efficiency.
Renfe Viajeros Modernises its Sales and Customer Service Processes with Oracle CX
Discover how Renfe Viajeros modernised its sales and customer service processes with Oracle CX, integrating CRM, marketing and service to enhance customer experience and operational efficiency.
Piñero Standardises its Global Corporate Processes with Oracle ERP Cloud
Discover how Piñero Group standardised its global corporate processes with Oracle ERP Cloud, integrating finance, project management and procurement into a single platform to support its international growth.
Aviatur Carga Strengthens Logistics and Finance Processes with Oracle E-Business Suite
Discover how Aviatur Carga strengthens its logistics, finance and inventory processes with Oracle E-Business Suite, improving operational stability, efficiency and the experience of clients and suppliers.
Amarilo Optimises Finance and Procurement Processes with Oracle ERP Cloud and Artificial Intelligence
Discover how Amarilo optimises its finance and procurement processes with Oracle ERP Cloud and an Artificial Intelligence agent, improving operational efficiency and real-time access to information.
Hyundai Drives its Commercial Performance with Salesforce Sales Cloud
Discover how Hyundai drove its commercial performance with Salesforce Sales Cloud by centralising customer and opportunity management, automating key processes and delivering a 360-degree customer view to boost sales productivity.
OGMA Digitalises End-to-End Aircraft Maintenance with IFS Cloud
Discover how OGMA digitalised end-to-end aircraft maintenance with IFS Cloud, optimising MRO management, traceability and operational efficiency.
Comillas Pontifical University Integrates its Management with Oracle ERP and EPM
Discover how Pontifical Comillas University unified finance, procurement and supply chain management with Oracle ERP and EPM, improving planning and operational efficiency.
Bluepharma Automates its Financial Consolidation with Oracle EPM
Discover how Bluepharma centralised its financial consolidation with Oracle EPM (FCCS) and SAP S/4HANA, automating processes and strengthening traceability.
