Marqués del Atrio Strengthens SAP ECC Operational Continuity with a Specialised AMS Service
Executive Summary
Timestamp provides SAP Application Management Services (AMS) for Marqués del Atrio through a multi-client delivery model, delivering both functional and technical support for SAP ECC.
The service covers financial, logistics and manufacturing modules, including incident management, enhancements, integrations and new functionalities to ensure platform stability and business continuity.
The Challenge
Marqués del Atrio needed to ensure the operational continuity of its SAP ECC environment through a specialised AMS service capable of supporting its business-critical processes.
Beyond resolving incidents and functional queries, the company required continuous improvements, new functionality, third-party integrations and compliance with the service levels and KPIs established for the business.
The Solution
Timestamp delivers a comprehensive SAP AMS service, combining functional and technical expertise with a continuous improvement approach to ensure the availability, performance and ongoing evolution of the SAP landscape.
SAP Functional Support
Specialised support across FI (Finance), CO (Controlling), MM (Materials Management), SD (Sales and Distribution) and PP (Production Planning) to ensure the continuity of core business processes.
Technical Support and Enhancements
Incident management, functional and technical support, enhancement developments and technical expertise in SAP Basis, ABAP and SAP BusinessObjects, adapting the platform to evolving business needs.
Integrations and Regulatory Compliance
Implementation of the OK Ticket integration, deployment of the Plastic Tax solution and continuous monitoring of the agreed SLAs and KPIs.
Business Impact
Solution Scope
SAP ECC
Functional support for FI, CO, MM, SD and PP, ensuring the continuity of finance, procurement, sales and production processes.
SAP Technical Services
SAP Basis administration, ABAP developments and SAP BusinessObjects support to ensure platform stability and performance.
Continuous Improvement
Incident management, user support, enhancements, integrations and adaptation to new regulatory and business requirements.
The Client
Marqués del Atrio is a Spanish wine group specialising in the production, marketing and distribution of wines for both domestic and international markets. The company is committed to innovation and continuous process improvement to enhance operational efficiency and deliver high-quality products.
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