Timestamp, together with OpenText, recently hosted the “Service Management Club | Elevate User Experiences with GenAI” event. This gathering was a fantastic opportunity to connect with clients and partners and explore the exciting innovations and future possibilities of OpenText's IT Service Management solutions.

Nuno Pitta, Managing Partner at Timestamp, expressed his satisfaction, saying, “It’s incredibly fulfilling to showcase the positive impact OpenText has on our Clients’ businesses. We’re proud of the strong partnership we've built over the years.” He highlighted the importance of SMAX (Service Management Automation X), noting that it “Currently plays a crucial role in many OpenText projects we've undertaken, positioning us as one of the top OpenText ITSM implementers in Europe.”

The Present and Future of IT Service Management

During the event, Jacques Conand, Senior Director of Product Management & Enterprise Service Management at OpenText, shared valuable insights about the historical context and the exciting roadmap for OpenText's ITSM products and services, with a particular focus on the potential of SMAX.

This innovative solution harnesses AI and integrated analytics to streamline IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). With the support of a private generative AI (GenAI) virtual agent, this software allows Clients to quickly and easily meet their management needs.

The discussion also covered IT Operations Aviator, an impressive generative AI chatbot developed by OpenText. This private language model works seamlessly with SMAX, accessing indexed data and using a Retrieval Augmented Generation approach. It ensures that Clients receive accurate information through semantic matching while respecting user access rights.

Timestamp: An OpenText Partner

At Timestamp, we take great pride in our long-standing collaboration with OpenText, a global leader in innovative software solutions. With over 20 years of experience with OpenText technologies, we’ve successfully completed more than 300 IT Management projects across 19 countries. Our ability to adapt and understand diverse multicultural and multiregional dynamics sets us apart.

We invite you to visit our partner page to learn how our collaboration can drive innovation for your business.